中国临床心理学杂志

职场精神力对主观幸福感的影响:情绪劳动为中介变量

作者：邹文篪¹ 刘佳² 卜慧美¹

单位：1. 澳门科技大学商学院澳门999078
2. 澳门科技大学通识教育部澳门999078

分类号：R395.6

出版年,卷(期):页码：2015,23(3):544-547

摘要：

目的:从资源保存理论的视角来检验情绪劳动在职场精神力和主观幸福感之间的中介作用。方法:采用职场精神力量表、情绪劳动量表和主观幸福感量表调查了211名五星级酒店和银行的一线服务人员。结果:①职场精神力对员工的主观幸福感产生正向影响;②职场精神力对员工的深层扮演产生正向影响, 对员工的表层扮演产生负向影响;③深层扮演和表层扮演分别在职场精神力和主观幸福感之间发挥中介作用。结论:职场精神力是情绪劳动的前因变量, 它增加员工深层扮演的同时会降低表层扮演。职场精神力会提升员工的主观幸福感。深层扮演和表层扮演是解释职场精神力对员工主观幸福感产生影响的内在作用机制。

Objective: Based on the conservations of resource theory, this study examined the relationship between emotional labor, workplace spirituality(WPS) and subjective well-being(SWB). Methods: Data were collected from 211 frontline service employees in five-star hotels and private banks. Workplace spirituality scale, Deep Acting and Surface Acting scale, Subjective Well-being Scale were used for this survey. Results: The bootstrapping results revealed that ①WPS had positive effect on SWB, ②WPS had positive effect on deep acting, and negative effect on surface acting, ③Deep acting and surface acting both mediated the relationship between WPS and SWB. Conclusion: WPS can increase deep acting and decrease surface acting, through which WPS enhances the degree of employee's SWB.

基金项目：

澳门基金会项目(0398h);澳门科技大学研究基金项目(0380)

作者简介：

参考文献：

1 Hochschild AR. The managed heart. Commercialization of human feeling. Berkeley: University of California Press, 1983
2 黄敏儿, 吴钟琦, 唐淦琦.服务行业员工的人格特质、情绪劳动策略与心理健康的关系. 心理学报, 2010, 42(12):1175-1189
3 Grandey A. Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 2000, 5(1): 95-110
4 柯江林, 孙健敏, 王娟. 职场精神力量表的开发及信效度检验. 中国临床心理学杂志, 2014, 22(5):826-830
5 Ashmos DP, Duchon D. Spirituality at work: a conceptualization and measure. Journal of Management Inquiry, 2000, 9 (2): 134-145
6 Byrne CJ, Morton DM, Dahling JJ. Spirituality, religion, and emotional labor in the workplace. Journal of Management Spirituality and Religion, 2011, 8(4): 299-315
7 Lee S, Lovelace KJ, Manz CC. Serving with spirit: An integrative model of workplace spirituality within service organizations. Journal of Management and Spirituality and Religion,2014, 11(1): 45-64
8 Hülsheger UR, Schewe AF. On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 2011, 16(3):361-389
9 Scott BA, BarnesCM. A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy of Management Journal, 2011, 54(1): 116-136
10 Brotheridge CM, Lee RT. Testing a conservation of resources model of the dynamics of emotional labor. Journal of Occupational Health Psychology, 2002, 7(1): 57-67
11 Yanchus NJ, Eby LT, Lance CE, Drollinger S. The impact of emotional labor on work-family outcomes. Journal of Voca-tional Behavior, 2010, 76(1): 105-117
12 卢永彪, 李炳煌, 展宁宁, 吴文峰. 生活事件与初中生抑郁:班主任情绪劳动的调节作用. 中国临床心理学杂志, 2014, 22(5):885-888
13 孙阳, 张向葵. 幼儿教师情绪劳动策略与情绪耗竭的关系:心理资本的调节作用. 中国临床心理学杂志, 2013, 21 (2):256-262
14 Ashforth BE, Humphrey RH. Emotional labor in service roles: The influence of identity. Academy of Management Review, 1993, 18(1): 88-115
15 Benefiel M, Fry L, Geigle D. Spirituality and religion in the workplace: History, theory, and research. Psychology of Religion and Spirituality, 2014, 6(3): 175-187
16 Diefendorff JM, Croyle MH, Gosserand RH. The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 2005, 66(2): 339-357
17 Duchon D, Plowman DA. Nurturing the spirit at work: Impact on work unit performance. The Leadership Quarterly,2005, 16(5): 807-833
18 Fry L, Hannah S, Noel M, Walumbwa F. Impact of spiritual leadership on unit performance. The Leadership Quarterly,2011, 22(2): 259-270
19 Grandey AA. When"the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal,2003, 46(1): 86-96
20 Diener Ed, Oishi S, Lucas RE. Personality, culture, and subjective well-being: Emotional and cognitive evaluations of life. Annual Review of Psychology, 2003, 54: 403-425
21 Brislin RW. The wording and translation of research instruments. In W Lonner, J Berry(Eds.), Field methods in crosscultural research. Beverly Hills, CA: Sage, 1986. 137-164
22 Rego A, Cunha MPE. Workplace spirituality and organizational commitment: An empirical study. Journal of Organizational Change Management, 2008, 21(1): 53-75
23 Diener E, Wirtz D, Tov W, et al. New well-being measures: Short scales to assess flourishing and positive and negative feelings. Social Indicators Research, 2010, 97(2): 143-156
24 Cole MS, Walter F, Bruch H. Affective mechanisms linking dysfunctional behavior to performance in work teams: A moderated mediation study. Journal of Applied Psychology,2008, 93(5): 945-958
25 Hayes AF. Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York, NY: The Guilford Press, 2012

服务与反馈：

【文章下载】【加入收藏】